Awareness of mental health challenges has been increasing at the local, state, and national levels. Efforts focus on ensuring folks who need to talk to someone during a mental health emergency can access the help they need.
Nationally, on Oct 17th, President Trump signed a bipartisan bill (S.2661) to create a new national hotline. The FCC already allocated 988 as the number, to replace a 10-digit phone number for the National Suicide Prevention Lifeline (NSPL). The new law also created a fee that a state may levy to support the hotline, similar to how the current 911 system works.
The bill mandates a July 16th, 2022 deadline for phone companies to enable the new service. Meanwhile, there are existing resources people have access to, including Broward County’s 2-1-1 Broward https://2-1-1-broward.org.
2-1-1 Broward has been a local non- profit resource for people who need to talk to someone since it was founded in 1995. Their mission statement is to provide a “24-hour comprehensive helpline, providing all people with crisis, health, and human services support and connecting them to resources in our community.”
For the past 6 years, 2-1-1 Broward has averaged 116,000 incoming calls a year. Since April 2020, 2-1-1 Broward has seen a steady increase of calls, up 82 percent in September.
The most common calls are related to COVID-19 services, basic needs (food, clothing), hospitalization, financial, and mental health services.
According to 2-1-1 Broward, some of the callers simply need listening support to de-escalate their situation.
The non- profit organization provides referrals to other professionals such as counseling, telehealth, crisis centers, support groups, family counseling, trauma-informed care, etc.
Due to COVID-19, 2-1-1 Broward has evolved to continue to service the community. The call center is fully remote for the safety of their workers. The resource database has been expanded to cover COVID-19 related responses. Additional staff is trained and hired to provide for Broward residents.
2-1-1 Broward is also nationally affiliated with Lifeline, which operates the national 1-800-273-TALK (8255). Calls from Broward to the national hotline are routed to 2-1-1 Broward. They also participate in many national programs, such as the Ride United Last-Mile Delivery program where, since April 2020, over 75,000 meals have been delivered across Broward County. The program aims to deliver food and supplies to vulnerable populations as a response to COVID-19.
You can find out more at their website: https://2-1-1-broward.org.